Welcome to Dusk Roots. By booking a stay, engaging our services, or accessing our website, you agree to the following terms and conditions. Please read them carefully.
Booking & Payment
- Reservations are confirmed upon receipt of required payment.
- Rates are listed in Euros (€) and are subject to change.
- All payments must be completed prior to arrival unless otherwise agreed in writing.
Cancellation & Refunds
- Guests may cancel reservations according to the cancellation policy listed at the time of booking.
- Refund eligibility and time frames depend on the advance notice provided. Non-refundable bookings and late cancellations may result in forfeited payments.
Check-In & Check-Out
- Standard check-in is [insert time], and check-out is by [insert time]. Early arrival or late departure may incur additional fees and is subject to availability.
Guest Responsibilities
- Guests are expected to behave respectfully toward the property, staff, and other guests.
- Smoking is not permitted in any indoor areas.
- Dusk Roots reserves the right to refuse service to guests violating these terms.
Liability
- Dusk Roots is not responsible for loss, theft, or damage of personal belongings.
- Use of facilities (including pool and bar) is at your own risk. Please follow all safety instructions.
- Children must be supervised at all times by a responsible adult.
Property Damage
- Guests will be held liable for any damage to the property or its contents caused during the stay, beyond reasonable wear and tear.
Privacy
- Personal data is managed according to our Privacy Policy.
Changes to Terms
- Dusk Roots may update these Terms & Conditions at any time. Guests are encouraged to review them before each booking.
Contact Us
For any questions about these terms, please contact us:
- Phone: +94 77 669 9877
- Email: info@duskroots.com
- Address: Bandi Alankulama, Kalaththawa, Anuradhapura, Sri Lanka
By confirming your reservation or staying at Dusk Roots, you acknowledge and agree to these terms.